Welcome to Eisencorp ordering procedures. There are a couple of ways in which you may place your orders! You may place your orders online with our secure server..or you may do the following:
*All orders are filled within 48-hours of receiving. If the product you purchased for some reason is on back-order...you will be notified.
1) Place your order toll-free by calling 1-866-291-0864. 2) You may mail us a check or money order to:
EISENCORP, INC. POB . 6025 MADISON, WI 53716-0025
MAIN ADDRESS: You may click HERE for a printable order form.
EISENCORP, INC. 6320 MONONA DRIVE MADISON, WI 53716
3) Eisencorp has a 30-day right to return policy-minus S&H. 4) We accept Visa/MasterCard/Amex. 5) If any item has been tampered with-we will not accept the return. 6) You must call Eisencorp for a return authorization number or return will not be accepted. 7) It is our policy NOT to sell or release any information provided by you including your email address. All information is kept in strict confidence. All online ordering is secure and safe! PRODUCT EXCELLENCE GUARANTEE
Every product you purchase from the Eisencorp store must be free of defects or you may return it immediately to us for replacement!
#2 LIMITED LIFETIME FASHION JEWLERY GUARANTEE
Fashion jewlery is unconditionally guaranteed for life! You may return any costume jewlery item for immediate replacement or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewlery guarantee possible, and we back it 100% for LIFE! Simply return the jewlery item postage paid to:
CUSTOMER SATISFACTION-EISENCORP P.O. BOX 6025 MADISON, WI 53716-0025
with the guarantee certificate that accompanied the item. Include $15.00 per item, to cover cost of handling, return postage and insurance. Replacement will include a new guarantee certificate. This guarantee covers all costume jewlery of up to and including $49.95 retail value. This guarantee does not cover any 10K, 14K gold, genuine diamond, sterling silver or cubic zirconia.
#3 FINE JEWELRY LIMITED GUARANTEE
1. Our fine jewelry is guaranteed to be as described. 2) If not completely satisfied, return merchandise within five days of delivery for replacement or full refund. 3) Jewelry must be returned in it's original condition, with the original sales slip.
IMPORTANT NOTE ON FINE JEWELRY
*Standard ring sizes: Ladies-5-6-7-8 Men-9-10-11-12 *Prices are subject to change due to the fluctuation of precious metals in the international marketplace. Prices for gold items are based on $375/troy ounce. *TDW means total diamond weight. (100 points per carat). *TCZW means total cubic zirconia weight. *TGW means total gem weight. *Diamonds of 5 points or more are "I" quality, full 58-facet cut diamonds. Diamonds that are less than 5 points are of matching quality. *Cubic Zirconias are of "I st" quality. *Gold items are either 10K-Plumb or 14K-Plumb. *Sterling Silver items are 925. *These gudelines will apply unless stated otherwise.
*Before returning quartz analog watches or clocks, please make sure the problem is not simply dead batteries (not covered by the guarantees).
TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE
We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2 years of purchase date. Simply return the watch postage prepaid to:
CUSTOMER SATISFACTION-EISENCORP P. O. BOX 6025 MADISON, WI 53716-0025
with the guarantee certificate that accompanied the watch. Include $10.00 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $5.00 for crystal, or leather, or plastic watch band with your certificate. To replace metal, special decorative or jeweled ladies' watch bands write to the address above for a price quote. This guarantee does not cover watches that have their own manufacturer's guarantee and service center locations included with each watch.
ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE
Your quartz analog watch movement is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replaced*provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $15.00 per item, to cover handling, return postage and insurance, along with the guarantee certificate to:
CUSTOMER SATISFACTION-EISENCORP P.O. BOX 6025 MADISON, WI 53716-0025
To replace bands or crystals that are broken or worn, remit an additional $5.00 each with our guarantee certificate. To replace metal, special decorative or jeweled ladies' watch bands write us above for a price quote. This guarantee does not cover watches that have their own manufacture's guarantees and service center locations included with each watch.
ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE
We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to:
CUSTOMER SATISFACTION-EISENCORP P.O. BOX 6025 MADISON, WI 53716-0025
with the guarantee certificate that accompanied the wall clock. Include $25.00 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.
THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY
Your cubic zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the guarantee certificate and your check or money order for $10.00 per item, to cover handling and return insured postage to:
CUSTOMER SATISFACTION-EISENCORP P.O. BOX 6025 MADISON, WI 53716-0025
*Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value.
BIRTHSTONES AND COLORS
January-Garnet * February-Light Purple Amethyst March-Blue/Green Aquamarine * April-Diamond May-Emerald * June-Pearl * July-Ruby * August-Light Green Peridot September-Blue Sapphire * October-Multi-color Opal November-Golden Topaz * December-Turquoise or Blue Zircon
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